FAQs
For quick help, email support@shopalqamar.com or use the Contact Us page.
What sizes and fits do you offer?
We currently offer lengths 54, 56, 58, 60, and 62. Our fits are Slim Fit and Regular Fit. If you’re between sizes, choose the larger length for a more relaxed drape. Slim Fit is closer through the chest/waist with a slightly narrower sleeve; Regular Fit has more room in the chest and body.
How do I find my size?
Use our Size Chart to match your shoulder-to-ankle length to 54/56/58/60/62, then pick Slim or Regular based on how you like it to drape. When in doubt, choose the larger length or the Regular Fit for comfort.
What’s the difference between Slim Fit and Regular Fit?
Slim Fit: a tidier silhouette with a closer chest/waist and slightly narrower sleeve.
Regular Fit: a roomier chest and easier drape through the body for a classic look.
What is your return policy?
Unworn items with tags attached can be returned within 14 days of delivery. Start a return from the File a Return page and follow the steps.
Do you offer exchanges?
Yes. If your size or fit isn’t quite right, you can request an exchange during the return process (subject to stock availability).
Do you ship internationally?
Yes, we ship to most countries. Duties and taxes may apply based on your destination and are the responsibility of the recipient.
When will my order ship?
Orders typically process within 1–2 business days. You’ll receive tracking by email once your package ships. Transit times depend on your location and the shipping method chosen at checkout.
Can I change or cancel my order?
Email support@shopalqamar.com as soon as possible with your order number. We’ll do our best if the order hasn’t shipped yet.
How do I care for my thobe?
Machine wash cold on gentle, then hang to dry. If needed, use a warm iron or steamer. Avoid bleach and harsh chemicals to preserve the color and fabric.
What fabric do you use, and will colors match what I see online?
We use premium, breathable fabrics selected for comfort and a clean drape. We photograph and color-correct carefully, but screens vary—minor differences are normal.
Still need help? Email support@shopalqamar.com.